Microsoft Dynamics CRM is a customer relationship management system with the tools and capabilities to create and easily maintain a clear picture of your customers, target new customers, manage campaigns, centralise data and drive sales revenue.
Get a complete picture of your customer and new opportunities.
Microsoft Dynamics CRM modules are completely integrated to give all your employees access to customer information. This helps you find new ways to better serve your customers and indentify opportunities.
Gain visibility across your Sales, Marketing and Customer Service processes.
Microsoft Dynamics CRM provides one centralised CRM system from which you can pull off reports and analyse at any stage, giving you full visibility across your business.
Easy to use and support.
Users find that the familiar Microsoft look and feel makes Microsoft Dynamics CRM easier to adopt and fully utilise. It is fully integrated into Microsoft Outlook so you can manage sales, services and marketing business process all from your Outlook desktop.
Save time and streamline your business processes.
Microsoft Dynamics CRM frees employees from the time consuming task of re-entering information that another department has already captured. Enhanced process workflows such as marketing and services automation capabilities also help you streamline your business processes.
Smooth integration with other information systems.
Microsoft Dynamics CRM was designed from the ground up on the Microsoft .NET Framework. This key Microsoft Windows technology lets Microsoft Dynamics CRM integrate easily with other Microsoft and third party applications and web services. Its innovative and intuitive design offers simplified deployment and provides the management tools for IT professionals to customise for their own business.
Work beyond the reach of your network.
With Microsoft Dynamics CRM your sales force can work far beyond the boundaries of your network. The sales functionality within Microsoft Dynamics CRM takes full advantage of the ability of Microsoft Office Outlook to work offline. This lets your employees work no matter where they are.
Enhanced reporting and analysis tools.
Microsoft Dynamics CRM with Microsoft SQL Server Reporting Services enables you to pull of reports and analyse any data across your sales, marketing and customer services process, helping you manage your business effectively.